Account and contact data
- Name, company, role, email, WhatsApp, phone, country, billing contact, team users, support history, language, communication preferences, and creator/partner application details.
Last updated October 3, 2026
Privacy policy for PrepPort customer operations.
PrepPort handles business contact, order, inventory, support, evidence, and platform data to deliver ecommerce operations services.
Information we collect
We collect only what is needed to operate, support, secure, bill, and improve PrepPort services.
Commerce and operations data
- SKU, barcode, product, supplier, ASN, shipment, warehouse photo, QC evidence, defect notes, carton, label, packaging, order, recipient, address, tracking, invoice, wallet, RFQ, and service status data.
Platform and technical data
- Portal events, API/webhook logs, Shopify or marketplace connection metadata, support tickets, email/WhatsApp messages, call summaries and transcripts, browser/device metadata, UTM parameters, promotion codes, referral attribution, website events, and security logs.
How we use and share data
Data is used for service delivery, support, compliance, fraud prevention, accounting, and customer visibility.
Use cases
- Quote preparation, onboarding, receiving, QC, labeling, sourcing, procurement support, warehouse work, fulfillment, returns, status updates, referral/partner attribution, discount and commission calculation, fraud review, dispute review, finance verification, security, analytics, and customer support.
- AI may help classify messages, draft replies, summarize evidence, and route tasks. Sensitive decisions such as payment, payout, legal, refund, compliance, supplier commitment, and release remain subject to staff review.
Provider categories
- Warehouse staff, suppliers, inspection partners, carriers, payment providers, communications providers, ecommerce platforms, hosting providers, analytics providers, accounting tools, and professional advisers.
- Personal information may be processed in Australia, China/Hong Kong, the United States, Singapore, the European Economic Area, the United Kingdom, or other locations used by our providers and customer-selected platforms.
Analytics and marketing boundary
PrepPort keeps analytics useful without sending customer-sensitive content into advertising or analytics tools.
Allowed analytics metadata
Page path, CTA, language, UTM fields, service category, coarse funnel step, event name, approximate country, and anonymous session metadata.
Never send to analytics
Raw message text, payment reference, receipt URL, bank data, card data, API key, token, full address, personal phone, email, WhatsApp, customer file, private supplier data, or exact operational notes.
Marketing messages
Commercial outreach must identify PrepPort, include working contact details, and provide an opt-out path. We do not intentionally use private Amazon registration emails or misrepresent how we found a contact.
AI telephone assistance
When enabled, our telephone assistant identifies itself as AI and explains that a text summary is saved. Voice may be processed by Twilio, Bland and related service providers to answer questions and create a support record; audio recording is disabled by default. You can decline and use email or our website form instead. Exact quotes, payments, refunds and operational commitments require staff review.
Public assistant connections
Our public MCP connection returns service facts, illustrative base-cost calculations and first-job plans. It accepts only service categories, quantities and channel choices, not customer contacts, addresses, files or credentials. It has no access to private accounts, orders or inventory and cannot submit an inquiry, take payment or release a shipment. The connector does not call an AI model or store request bodies in our application. Hosting providers may process technical access metadata for security and delivery. If you use an external assistant, that provider also processes your conversation under its own terms and privacy policy. Do not send private customer or supplier information through this public connection.
Your choices and requests
Email support@prepportglobal.com for privacy access, correction, export, deletion, opt-out, or complaint requests.
Access and correction
You may request access to or correction of personal information we hold about you, subject to identity checks and lawful exceptions.
Retention
We retain records for operations, accounting, tax, dispute, fraud prevention, compliance, and legal reasons. Some data cannot be deleted immediately if it is needed for these purposes.
Security
We use access controls, role-based workflows, operational logging, and provider controls. No online or warehouse system is risk-free, and customers must protect their own account credentials and API keys.