Last updated July 21, 2026

Master Service Terms for PrepPort ecommerce operations.

These terms apply to PrepPort Global and the contracting PrepPort entity named in an invoice, quote, order form, onboarding record, or work order.

1. Scope of services

PrepPort provides business-to-business supplier-side ecommerce operations for approved customer accounts and work orders.

Included only when approved

  • Receiving, counting, visible inspection, photo evidence, FNSKU/UPC/EAN labeling, relabeling, packaging, kitting, bundling, carton prep, short-term storage, FBA handoff, marketplace/DTC dispatch, returns handling, support tickets, RFQs, supplier quote support, sample coordination, procurement support, and drop-shipping workflows.
  • PrepPort works only from approved quotes, portal submissions, ASNs, QC requests, fulfillment orders, sourcing RFQs, written instructions, or staff-approved support records.

Not included unless written

  • Importer of record, exporter of record, customs broker, tax adviser, legal adviser, insurer, product certifier, laboratory testing provider, marketplace seller, manufacturer, product owner, or payment escrow provider.
  • Any guarantee of Amazon, Shopify, marketplace, customs, carrier, supplier, compliance, sales, product safety, or consumer acceptance outcomes.

Priority of documents

  • Signed master agreement, then signed order form, then approved quote, then portal work order, then these online terms.
  • If mandatory law gives a customer rights that cannot be excluded, those rights continue to apply.

2. Customer obligations

Customer information and authorization are the foundation for every PrepPort workflow.

Customer is responsible for

  • Product legality, safety, labeling, marketplace compliance, destination-country restrictions, import/export requirements, duties, taxes, tariffs, sales-channel claims, customer-facing product promises, and consumer obligations.
  • Accurate SKU, barcode, carton, label, packaging, address, recipient, supplier, quantity, marketplace, channel, and routing data.
  • Owning or having authority to use all trademarks, brand assets, barcodes, artwork, inserts, packaging, sales-channel identifiers, and product claims supplied to PrepPort.

Customer must not submit

  • Illegal, counterfeit, unsafe, restricted, misdeclared, high-risk, unpaid, IP-infringing, destination-prohibited, platform-prohibited, or carrier-prohibited goods.
  • Instructions that require PrepPort to mislabel goods, hide product identity, evade compliance checks, make false customs or marketplace declarations, or process goods without required authority.

3. Quotes, payment, holds, and release

PrepPort does not take external financial or inventory risk until the relevant gate is cleared.

Quotes and estimates

Quotes are based on the information available at the time and may exclude third-party supplier costs, carrier costs, duties, taxes, storage, oversized handling, relabeling corrections, rework, disposal, return freight, platform fees, payment fees, and abnormal work unless expressly stated.

Receive now, settle before dispatch

Standard inbound booking and warehouse receipt do not require an advance deposit. Approved receiving, inspection, prep, packaging, and storage charges accrue to the customer account and must be settled before the related inventory is released or dispatched.

External-cost exceptions

PrepPort may require verified cleared funds, approved wallet balance, approved credit, or a deposit before procurement, supplier orders, samples, custom materials, duties, taxes, third-party freight, unusually costly work, or work for an overdue account.

Hold rights

PrepPort may hold, pause, refuse, quarantine, return, dispose of, or require documents for unpaid, unclear, damaged, misdeclared, prohibited, high-risk, IP-sensitive, or unsafe goods, to the extent permitted by law and these policies.

4. Inventory, storage, abandonment, and lien

Inventory remains operationally blocked when payment, authorization, documents, or release evidence is missing.

Storage and abandonment

  • Storage fees accrue under the accepted quote. Active inventory normally settles with outbound dispatch; inventory held beyond the quoted grace period may move to monthly billing even without an outbound order.
  • If goods are unpaid, unclaimed, unsafe, prohibited, abandoned, or without required instructions, PrepPort may issue notice. If not resolved within the notice period stated in the notice, PrepPort may return, transfer, dispose of, sell, or recover costs from the goods where permitted by law.

Security interest and lien

To the extent permitted by law, PrepPort may retain possession of goods and documents until all related service charges, external costs, storage charges, disposal costs, carrier costs, chargebacks, and approved recovery costs are paid.

5. Liability and indemnity

PrepPort accepts responsibility for work it directly controls, but not for customer, supplier, platform, carrier, customs, product, or market risks outside that control.

Liability cap

To the maximum extent permitted by law, PrepPort's aggregate liability for a claim is limited to the fees paid to PrepPort for the affected service or work order during the three months before the event giving rise to the claim. This cap does not limit rights that cannot be excluded by law.

Excluded losses

To the maximum extent permitted by law, PrepPort is not liable for indirect, consequential, special, exemplary, punitive, lost profit, lost sales, marketplace suspension, ranking loss, customs delay, carrier delay, supplier failure, product defect, customer claim, or reputational losses.

Customer indemnity

Customer indemnifies PrepPort for claims, costs, penalties, losses, chargebacks, storage, disposal, carrier, customs, marketplace, IP, product compliance, consumer, tax, and third-party claims arising from customer goods, instructions, data, claims, authorizations, sales activity, or breach of these terms.

6. Disputes and governing law

Notify issues quickly so evidence can be preserved and operational loss reduced.

Notice window

Customer should report count, label, photo, packing, invoice, charge, shipment, or visible damage disputes within 7 days after the relevant status update, invoice, dispatch, or delivery evidence, unless mandatory law requires a longer period.

Evidence first

PrepPort may require photos, unboxing video, carton labels, delivery record, platform order data, supplier documents, and inspection record before accepting, rejecting, or escalating a claim.

Law

Unless mandatory law says otherwise, these terms are governed by the laws of Western Australia, Australia, and disputes are handled by the courts or tribunals with jurisdiction there.

7. Customer referral and partner programs

Rewards are earned only after the stated qualification, settlement, fraud-review, hold, and approval gates are complete.

Attribution

First valid attribution wins unless PrepPort records a documented correction. Self-referrals, duplicate or existing customers, related-party referrals, fabricated leads, cookie stuffing, hidden redirects, stacked codes, and manipulated attribution are not eligible.

Reward basis

Commission applies only to eligible net PrepPort service revenue actually settled. Product cost, postage, freight, tax, duty, insurance, materials, third-party fees, credits, refunds, cancellations, and chargebacks are excluded. Customer rewards and discounts are not cash and cannot be transferred unless PrepPort expressly agrees.

Hold, reversal, and termination

PrepPort may hold, pause, reject, reverse, offset, or cancel points, discounts, wallet credits, commissions, and payouts for refunds, chargebacks, fraud, policy breach, misleading promotion, sanctions/compliance risk, or payment error. No payout is complete until PrepPort finance confirms the external payment reference.

Partner conduct

Partners must disclose commercial relationships as required, use current approved claims, and must not impersonate PrepPort, bid on PrepPort trademarks, spam, publish false reviews, or promise unapproved prices, delivery times, compliance, customs, platform, product, or sales outcomes.

Program changes

PrepPort may change tiers, rates, qualification rules, caps, attribution windows, hold periods, or program availability prospectively. Amounts already approved in a recorded payout batch remain subject to finance confirmation, reversals, and mandatory law.