Master terms
Scope, customer responsibilities, service limits, liability, holds, abandonment, dispute process, and governing law.
Customer policy center
Clear operating rules before PrepPort receives, inspects, labels, stores, sources, or ships inventory.
These policies protect customers and PrepPort by requiring approved work orders, accurate customer instructions, verified payment, brand authorization, and documented exception handling before sensitive work proceeds.
Customer-facing policies
Each page forms part of the PrepPort customer agreement unless a signed agreement says otherwise.
Privacy policy
Portal, email, WhatsApp, API, warehouse, payment evidence, analytics, and cross-border data handling.
Payment policy
Quote approval, deposits, wallets, settlement verification, refunds, disputes, chargebacks, and release gates.
Prohibited goods
Default refusal, high-risk holds, documents required, carrier restrictions, disposal, and release blocks.
Inspection and QC
Visible inspection limits, sampling, photo evidence, defect categories, escalation, and non-guarantee boundaries.
Sourcing and procurement
Supplier quote support, sample/bulk purchase gates, supplier risk, drop shipping, and customer approvals.
Trademark and labeling
Brand, artwork, FNSKU, UPC/EAN, packaging, insert, relabeling, and customer authorization requirements.
Operating position
PrepPort is a supplier-side ecommerce operations provider. We do not act as the importer of record, product manufacturer, marketplace seller, customs broker, tax adviser, legal adviser, insurer, or product compliance certifier unless a separate written agreement says so.
Payment before risk
Supplier purchases, packaging, freight, release, and shipment require verified funds or approved credit.
Authorization before brand work
Labeling, relabeling, branded packaging, artwork, and barcode work require customer authority.
Evidence before action
QC photos, counts, scans, and exception notes support decisions but do not replace legal, safety, customs, or marketplace compliance review.