Last updated July 16, 2026

Prohibited and high-risk goods policy.

PrepPort may refuse, hold, require documents for, return, dispose of, or escalate goods that create legal, warehouse, carrier, platform, IP, product-safety, or payment risk.

Default refusal categories

Do not ship or send these goods to PrepPort unless PrepPort has accepted them in writing.

Illegal or unsafe goods

  • Illegal goods, narcotics, prescription-only products without proper authorization, weapons, explosives, live animals, restricted plants, dangerous goods without approval, and goods requiring licences that have not been provided.

IP and platform risk

  • Counterfeit, replica, unauthorized branded, grey-market, suspected IP-infringing, mislabelled, trademark-sensitive, platform-prohibited, or marketplace-suspended goods.

Misdeclared goods

  • Goods with inaccurate product descriptions, hidden batteries, undisclosed liquids/powders/magnets, incorrect HS/customs description, false labels, wrong destination, or unclear supplier identity.

Hold-for-review categories

These categories may require documents, owner approval, carrier review, or destination-market checks.

Product category review

Batteries, liquids, powders, magnets, chemicals, cosmetics, food, supplements, ingestibles, children's products, medical devices, adult products, electronics with compliance marks, high-value branded goods, and products with destination-specific rules.

Required customer inputs

Accurate product name, composition, photos, supplier, target destination, sales channel, compliance documents, safety data, brand authorization, carrier restrictions, and customer risk acceptance where permitted.

Release gate

Receipt at a PrepPort facility does not mean goods are accepted for prep, storage, sourcing, procurement, release, shipment, marketplace handoff, or customer dispatch.

PrepPort rights

These controls protect PrepPort, warehouse staff, carriers, suppliers, marketplaces, and customers.

Inspect and document

PrepPort may open cartons, photograph goods, scan labels, record counts, request documents, and quarantine goods for risk review.

Reject or hold

PrepPort may refuse, pause, hold, return, dispose of, or transfer goods where permitted if risk, payment, documentation, or authorization issues are not resolved.

Customer cost responsibility

Customer is responsible for storage, return, disposal, carrier, inspection, rework, legal, compliance, and third-party costs caused by prohibited or high-risk goods.