Use this Help Center to decide what to submit, what files to prepare, and which topics require staff review before PrepPort can quote, collect funds, purchase, release goods, or sync live Shopify orders.
PrepPort supports supplier-side ecommerce operations before inventory moves to Amazon, DTC customers, marketplaces, forwarders, or other sales channels.
PrepPort supports product RFQ and supplier quote support, product inspection/QC, labeling, packaging, warehousing, Amazon FBA prep, Shopify/DTC fulfillment, ASN inbound receiving, fulfillment order handling, customer portal intake, and customer-safe status tracking.
Auto-answer safeYes. Product inspection and QC can cover supplier release checks, inbound checks, pre-FBA or pre-DTC checks, sample checks, packaging checks, barcode/FNSKU placement, carton marks, photo evidence, defect holds, and rework recommendations.
Yes. PrepPort can support supplier-side FBA prep including receiving, FNSKU labels, carton label checks, polybags, bundling, packaging checks, QC, storage, carton readiness, and handoff to a forwarder or FBA shipment workflow.
Yes. PrepPort can receive supplier-side inventory, inspect, store SKUs, pick and pack, add branded packaging or inserts, capture tracking, and process Shopify/DTC or manual orders.
Use the customer portal as the source of truth. It reduces repeated email and WhatsApp messages by keeping records, files, statuses, exceptions, quotes, invoices, API keys, and support tickets in one place.
Create an ASN before goods arrive. Add supplier, tracking, expected arrival, carton count, SKU lines, label files, QC needs, and packaging instructions.
Create inbound ASNSubmit a product sourcing RFQ with product link or image, target quantity, target unit price, destination, material/size/color, packaging or logo needs, sample needs, and certification notes.
Submit sourcing RFQUse the Drop shipping / outbound tab with platform, order number, SKU lines, destination, shipping service, packaging instructions, inserts, and ship-by expectations.
Create outbound orderSign in to the customer portal or use the reference id and private customer token PrepPort gives you. Public status hides internal notes, private tokens, supplier risk notes, payment instructions, and sensitive contact data.
Open activity timelineQuotes, invoices, deposits, payment instructions, refunds, credits, and wallet credits require human review. Customer-submitted payment evidence starts staff verification; it does not automatically mark an invoice paid or release goods.
The system can collect request details and prepare quote drafts, but exact pricing and payment wording require staff review before sending to the customer.
Human approval requiredYes. Use Quotes and invoices to report payment method, amount, currency, payment reference, proof URL, and notes. Staff must verify settlement before wallet credit, procurement, release, shipment, or other paid actions.
Open quotes and invoicesShopify is the first native connector path. Until live Shopify Partner credentials are configured, customers can still use portal forms, safe test import, Customer API v1, signed webhooks, and CSV templates.
PrepPort has the Shopify setup path, OAuth callback, order webhook endpoint, order import model, inventory exception view, and tracking sync preview. Live customer-store OAuth remains behind Shopify Partner app credentials and webhook secret setup.
Open Shopify setupYes. Customer API v1 supports action center, control tower, inventory, ASN, fulfillment orders, QC inspections, sourcing RFQs, support tickets, quotes, invoices, Shopify connections, integration center, wallet, and operations views.
Open Developer APIYes. Use portal forms and marketplace CSV templates for Shopify, Amazon FBA, TikTok Shop, Walmart, eBay, Etsy, WooCommerce, BigCommerce, bulk orders, ASN, SKU, supplier, QC, and sourcing RFQ uploads.
Download CSV templatesShipBob is the benchmark for order, inventory, exception, connection, and customer action visibility. NextSmartShip is the benchmark for low-friction ecommerce fulfillment onboarding, supplier-side practicality, Shopify/API convenience, and CSV/manual fallback.
Platform benchmarkHigh-risk or regulated goods need staff compliance review before PrepPort confirms handling, storage, labeling, shipping, supplier commitment, or release.
Batteries, liquids, powders, food, cosmetics, children's products, medical items, trademark-sensitive goods, dangerous goods, and other restricted categories need additional review.
Automation does not provide legal advice, customs advice, compliance guarantees, refund commitments, exact quote approval, supplier purchase commitment, payment instructions, or goods release decisions.
Staff review requiredUse the portal support ticket when you have a reference. Use web chat or email when you are still deciding the service path. Payment, quote, legal, compliance, and supplier-commitment topics are routed to human review.