Before the supplier dispatches
- Create your customer workspace and ask for the approved receiving instructions. Do not send goods to an address taken from an old message or another customer's shipment.
- Use the automatically generated receiving reference or your own reference on the packing list. Keep one SKU per variation: color, size and packaging differences should not share an ambiguous identifier.
- Enter expected units first. Add supplier, cartons, carrier and tracking when known; staff record actual received quantities, dimensions and weight. Mark estimates as estimates rather than confirmed measurements.
- Describe batteries, liquids, fragile items or other restricted characteristics before dispatch. Acceptance and carrier eligibility must be checked first.
- Confirm what happens after receipt: inspection, label work, storage, consolidation or a customer-order shipment. Do not assume receiving automatically authorizes paid work or export.
At dispatch
Share the carrier name, tracking or freight reference, carton count and an expected arrival date if one is available. Ask the supplier for dispatch photos and a copy of the packing list. Keep supplier promises distinct from carrier-confirmed tracking events.
For split shipments, keep each consignment identifiable. If quantities or packaging change after the inbound request is created, send a delivery update linked to the original request for warehouse confirmation before receipt; do not submit the same goods twice.
Expected stock is not available stock
Your inbound request records what you expect to arrive. It does not make units available for shipment. Warehouse staff must confirm receipt and resolve shortages, damage, mixed SKUs and any inspection hold before inventory is available for allocation.
- Compare expected and received quantities by SKU.
- Record discrepancies with photos and a batch or carton reference.
- Separate held or damaged goods from available stock.
- Review warehouse-confirmed quantities before creating an outbound order.
Receiving and payment
Registration and inbound shipment submission need no payment card, deposit or wallet top-up. Send eligible inventory after receiving instructions are confirmed; no inbound payment is required. Each ordinary receiving batch includes 90 free storage days, then USD 0.40/CBM/day with no monthly minimum. Actual receipt and verified stored-unit volume govern the charge. Internal moves, inspections and repacking do not restart the free period. Inspection, labeling, custom work and freight may add charges.
Approve paid work and settle approved service charges before outbound dispatch. Product procurement and third-party costs may need earlier funding. See the payment policy and goods restrictions.
Create the first outbound order
Choose confirmed available products and quantities, add the destination and delivery details, then review packaging and shipping requirements. A draft order is not a dispatched shipment; freight availability, pricing, payment and release checks still apply.
The downloadable worksheet is for planning. It is not a completed inbound request or a guaranteed CSV import format. Register and create the actual request in your customer workspace.
Share this with your team
Share the guide, not private supplier or customer information.